With the sheer volume of packages that come through your typical college mailroom, it’s not surprising that lost packages are so common. Typically, the problem lies with the frequent misdelivery of packages; they leave the mailroom, but they end up in the wrong person’s hands.
There are a number of reasons for this, but one of the biggest offenders is this: when the typical package delivery guy (you know—the one in the brown shorts with the overloaded hand truck) delivers a pile of packages, they are signed for—usually by whomever is there to sign for them—and that is it. That’s the end of the tracking trail as far as they’re concerned.
When someone signs for the packages, it is assumed that they made it to their rightful owners. But what happens if you signed for 60 packages, but there are now 57 in your mailroom? Three packages are now unaccounted for! As far as your friendly UPS guy is concerned, they were all delivered, and they’re absolved of any blame. That’s a major problem!
So, how do you make sure your college mailroom has no more lost packages?
The best way to kill this issue once and for all is to install an automated package tracking system in your college mailroom. An automated system allows arriving packages to be scanned and logged in as they arrive. With VueturaTrac™, inbound packages are scanned as they are delivered by a carrier. And, more importantly, the number of packages in a multiple package delivery is recorded and verified against the carrier’s stated delivered quantity, ensuring that there are no discrepancies. This way, no packages will be lost on your watch.
A variety of data can be captured with each individual package; carrier, tracking number, as well as the date and time and even the condition of the package can be noted upon arrival. The data goes into a package database, and a “chain of custody” is initiated.
A technology like VueturaTrac is easy to setup, and it’s as user friendly as can be for your staff. It increases the efficiency of your college mailroom, saving time, money, and frustration.
How a Seattle-area university mailroom dramatically increased efficiency
Vuetura worked with Frank Kinard of Seattle Pacific University to figure out an optimal way to deal with their ever-growing volume of packages. The result was that their process went from hours to mere seconds and Frank was able to reduce a 2,200 square foot space to a 1,300 square foot space, resulting in dollars saved for the university.
And regarding lost packages, here is what Frank had to say…
“Since implementing the Vuetura system, we haven’t lost a package yet, and if someone calls us about a “missing” package, we have the details. We can tell them, “We delivered that package to this department, and so-and-so signed for it.” We provide the information, and it’s always accurate.”
This sums it up way better that we could.
Would you like your university mail center to dramatically improve efficiency? Are you looking for college and university mail center package tracking software?
If so we would love to hear from you. Get in touch with us today and tell us what you need.
Want to see Vuetura Software in action? Request a personalized demo today.