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It is always a pleasure to work with a company who listens to the customer… Vuetura in my mind sets the standard for customer service. We have been using the Vuetura tracking system for over five years and we are able to handle a large volume of packages with pinpoint accuracy. Gone are the days of departments calling to our mail center accusing our department of losing their packages…the system has more than paid for itself.”
I used to get a call almost every day regarding lost items. I haven’t received a single call about a misplaced package since VueturaTrac Package was installed on the receiving dock.”
Our tracking process was labor intensive. We were receiving 3-4 phone calls a day from partners looking for their packages. We were spending an average of 15-20 minutes per phone call just to perform these customer service tasks.”
Vuetura sells a superior product and provides professional after sale service. Imagine, someone speaking this highly of a company and product and not be on their payroll.”
Before using VueturaTrac™ four people worked all day processing the same amount of packages that it now takes two people two hours to complete.”
The beauty of the system is that it is really advanced and has nice features but it is very simple. You don’t have to spend a lot of time training because it is so intuitive.”
The system paid for itself in five months. I avoided having to add additional headcount and have enabled our organization to have auditable controls over the recorded receipt and payment against invoices.”
Million dollar checks have been lost before it was implemented.”
We can now do a better job of supporting the Nintendo business process. We record who received the package, not just who was supposed to receive it. We are saving the 40-plus hours a week we used to spend following up on lost packages and status requests. Now we are like the Maytag repairman. The phone never rings.”