A few years ago, Seattle Pacific University (SPU) contacted Vuetura. Their goal? To create a mail center package tracking system that would better handle their increasing number of packages. Frank Kinard, SPU’s Mail and Copying Services Manager was seeking a package tracking solution that could track packages with pinpoint accuracy. He worked with the Vuetura team on implementing an automated package management framework best suited for SPU’s rapidly growing needs.
So, how can university mail centers dramatically boost performance?
Search for a Solution
Kinard understood that their antiquated system wasn’t working for them any more, so he started to explore the solutions. He looked into other systems, but he became disenchanted when they took too long providing the approvals he required. So, rather than waiting for them to get him what he needed, Kinard reached out to Vuetura; he’d worked with us before, and knew that our customer service is second to none. Additionally, Kinard appreciated the fact that our software was compatible with all carriers; when he looked at options offered by certain carriers, they would only track their own packages.
Implementing the Software
Of course, change isn’t universally popular—particularly in an older institution. Vuetura’s software empowers the university’s mail center, putting the ability to track packages into the customer’s hands. Customers now have the ability to determine where their packages are without making the ever-popular “Where’s my package?” calls that take up the staff’s time and energy. However, convincing the admins to take the the leap was a different matter; fortunately, Kinard was prepared for that. “I did ‘lunch and learns’ with the admins at SPU to teach them about all the benefits. With the implementation of Vuetura, we’re no longer the whipping post; now we’re the place the staff goes for information,” Kinard noted.
Benefits of Working with Vuetura
Kinard pointed out that Vuetura’s customer service is fantastic. His point of contact was quick to respond to his questions, and helpful whenever he came to her with a potential issue. Kinard said, “I often go to Vuetura and say, ‘This is what I want to do.’ They give me an estimate, I approve it, and they get it done quickly.” He also noted that Vuetura has a longstanding track record of listening to their customers. “Vuetura, in my mind, sets the standard for customer service.”
SPU’s entrance into a new era began with a new mail center package tracking system. The system they had been using for years was “old school”, as Kinard said. Any staff member researching a missing package spent hours of precious time. However, as soon as SPU implemented Vuetura’s college and university mail center package tracking solution, the process went from hours to seconds.
Another aspect that improved when Vuetura entered the picture was the reporting. Kinard and his staff were delighted by VueturaTrac™’s exceptional reporting capabilities. Gone were the days of not knowing where a package was in the chain of command; now, when someone calls the mail center looking for a package, they can provide them with details. “We provide the information, and it’s always accurate,” Kinard stated.
Like most growing universities, SPU is always seeking more space for classrooms or other departments. With VueturaTrac, Kinard was able to reduce the mail center from 2,200 square feet down to 1,300 square feet, as well as reducing the staff needed to run the mail center efficiently. “[Vuetura] has saved the university time, money, and needed space,” Kinard pointed out.
One more key change is the ability to track packages anywhere on campus, no matter where they might be. “I can track equipment on campus without having to do adjustments,” Kinard said. “We give each cart a name, assign it to someone, and then use the system to track everything about the cart and the packages on the cart. We’ve cut staff, saved money, and do things speedier and more efficiently. It’s a user friendly system.”
SPU and Kinard quickly came to understand that the expense of implementing an automated package tracking system was outweighed by the benefits of the system. The ROI of a system like VueturaTrac is measured not just in the decreased square footage of the mail center, or the reduced staff, but in the increased efficiency of the processes that will improve the mail center for years to come.
Would you like your university mail center to dramatically improve efficiency? Are you looking for college and university mail center package tracking software?
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