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You’ve decided that it’s time to invest in an automated receiving and delivery system that will help you manage your facility’s receiving and package tracking. Maybe you’re looking to update your outdated software, or maybe you’re still logging packages manually as they come into your facility. Either way, you know you’re due for an upgrade.
A state-of-the-art receiving and package tracking solution is interesting, but how do you decide which one is best for your facility? Don’t stress yourself out—choosing the system that will be most compatible with your facility isn’t as tricky as you might think. There are just five questions that you should ask prior to purchase. They’ll aid you in analyzing and defining the features that you require that will help you bring your hospital or clinic’s receiving department into the 21st century.
If you’re considering purchasing a receiving and package tracking solution for your healthcare facility, ask the following questions…
1. Can the software be integrated into your current system?
Of course, this is only relevant if you’re currently using software at your facility. (If you’re still doing everything on paper, get ready to increase your efficiency!) An automated receiving and delivery system’s ability to work with other systems will not only boost your facility’s productivity, it will also improve your organization and your ROI. A system that won’t work with other software could simply add hours of staff time, or you might be forced to figure out complicated and time-intensive workarounds. This can decrease your ROI and increase your stress.
2. Can your staff use the software with ease?
How long will it take you to train your staff to use the automated receiving and delivery system? Can you do it in a few hours, or will it occupy days of your valuable time? A system shouldn’t require a ton of substantial training, and if it does, it can sour your staff on using it. Additionally, an overly complicated system will not increase your healthcare facility’s efficiency. Intuitive menu options and an easy-to-use web interface are required, as are mobile devices that give your workers the freedom to capture a great deal of data in seconds.
3. Is the system flexible?
Any healthcare facility has systems that have been developed over time to expedite their business. With this in mind, you must find a receiving and package tracking solution that will meet your unique needs. Flexible software must allow for variance in your routine, be easily configured, and be adaptable when unusual situations pop up.
4. Is it scalable?
Any effective receiving and package tracking solution should be scalable and customizable, meaning that it will grow with your facility as it expands. It must be sufficiently flexible so that you can add any features as you need them, allowing your hospital or clinic to move from processing dozens of packages every day to thousands without missing a beat.
5. Is customer support available?
Naturally, you’ll have questions about your new automated receiving and delivery system; does the company back up their software with a solid system of support? Responsiveness and quick resolution to your service needs is key. If the software company doesn’t have a good service track record, excellent and efficient staff training, and willingness to resolve any issues that come up, consider that a red flag.
If you’re now looking for an automated inbound tracking system for your health facility and have additional questions, we would love to hear from you. Get in touch with us today and tell us what you need.
Want to see Vuetura Software in action? Request a personalized demo today.
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