So you’ve decided it’s time to invest in a solution that will help you manage your inbound package and delivery system. You might be seeking to replace outdated software, or maybe you are looking for a better solution than the inefficient paper-based system you’ve been dealing with for years.
You know you need a sophisticated package tracking system, but how do you know which one is right for you? Well, deciding on the best system for your organization doesn’t have to break your brain. There are a few questions you need to ask yourself before you make a purchase. The five questions below will help you define and analyze the features you need that will give you the best bang for your buck.
If you’re thinking about buying a package tracking software system, consider the following…
1. Is the software user-friendly?
Can you train your staff in the morning so they are ready to process the packages this afternoon? A package tracking system should not require substantial training. In fact, overly complex systems will not win over your staff, nor will they make your organization more efficient. An easy-to-use web interface with intuitive menu options are an absolute must. Any mobile devices should allow them to easily capture things like the location and recipient of a package, signature, and details regarding their delivery or delivery attempt.
2. How well will it integrate with other systems?
The ability to seamlessly integrate with bigger systems will improve productivity, organization, and ROI. If a tracking system does not play well with other software it might introduce unnecessary additional hours of staff time, or you may have to create involved and time-intensive workarounds, both bad for ROI.
3. Is the package tracking system scalable?
An effective tracking system should be able to grow with you, meaning it should be highly scalable and easily customized, integrated, and updated as needed to meet your evolving business needs. A tracking system should be flexible enough so you can start small and add more features as they are needed, allowing your organization to go from processing dozens of packages a day to thousands seamlessly.
4. Is it a flexible system?
You and your staff have developed systems ideally suited for your business. Each business is set up this way, so you need to select a package tracking system built to fulfill your unique requirements. Flexible tracking software should be easy to configure, allow for variations in routines, and be adaptable for those exceptional situations.
5. What about customer support?
When it comes to any software system you’ll want to work with a company that is able to quickly respond to and resolve any support or service needs. In fact, you want to look for a company that backs up their tracking software with a robust support system. If the software company doesn’t have a record of going the extra mile, effective staff training, and working through issues, that might be the biggest red flag of all.
If you’re now looking for a complete tracking solution and have additional questions, we would love to hear from you. Get in touch with us today and tell us what you need.
Want to see Vuetura Software in action? Request a personalized demo today.